OUR TERMS & CONDITIONS 📝

for Businesses

(Current version V1.2, last updated August 2025)


These general Terms & Conditions (“Terms”) apply to all professional communication training, coaching, and related services (“Services”) provided by Hatchet Productions Ltd (trading as Actor Inside) to its business clients. For our terms and conditions for independent training clients, click here.

Each individual booking or programme will be set out in a separate Schedule (provided to you via email). That Schedule incorporates these Terms. If there is a conflict between the Schedule and these Terms, the Schedule prevails.


1. Definitions

“Applicable Laws” means all applicable laws, statutes, regulations and codes.

“Charges” means the sums payable for the Services as set out in the Schedule.

“Confidential Information” means any confidential information disclosed by either party relating to: business affairs, clients, plans, operations, processes, product information, know-how, designs, trade secrets or software.

“Force Majeure Event” means circumstances outside reasonable control, including acts of God, epidemic/pandemic (excluding COVID-19), war, terrorism, industrial action, or utility failure.

“Intellectual Property Rights” means all intellectual property rights, whether registered or unregistered.

“Services” means the services set out in the relevant Schedule.


2. Services & Payment

2.1 Actor Inside shall provide the Services as detailed in the Schedule.

2.2 The Client shall pay the Charges as set out in the Schedule.

2.3 Unless the Schedule specifies otherwise:

  • Workshops/keynotes: 25% deposit within 14 days to secure dates; balance no later than 14 days before delivery (or within 30 days of invoice, whichever is sooner).

  • Coaching programmes/packages: full payment within 14 days of invoice; sessions cannot take place until payment received.

  • Mixed services: payment may follow the above timelines per service, or in full.

2.4 Access to Services requires advance payment of Charges. Actor Inside is under no obligation to provide Services until paid in full.

2.5 All sums are:

  • Payable in GBP

  • Payable without deduction or set-off

  • Subject to any applicable taxes required by law

2.6 Unless otherwise agreed in writing, coaching session packages must be used within six months of the date of purchase. Unused sessions will expire after this period and are non-refundable.


3. Cancellation & Refunds

3.1 If a Client cancels a booking, they may request a refund. Unless otherwise specified in the Schedule, refunds are available on the following terms:

  • Workshops/keynotes:

    • 1 month before: 75% refund

    • 1 month–2 weeks: 50% refund

    • 2 weeks–1 week: 25% refund

    • <1 week: no refund

  • Coaching packages:

    • 75% refund within 30 days of purchase

    • Pro-rata deduction for completed sessions

  • Travel expenses (if any) are non-refundable

  • All training prices include a 25% non-refundable deposit


4. Intellectual Property

4.1 Each party retains ownership of pre-existing IP.

4.2 All new IP created during Services vests in Actor Inside.

4.3 Actor Inside grants the Client a non-exclusive license to use provided materials for internal or personal use only.

4.4 Recording or reproduction of training is prohibited without written permission.

4.5 Recording rights:

  • Actor Inside may record sessions for internal review and to provide resources to participants.

  • Recordings/transcripts shared with the Client are for internal use only; redistribution/public sharing is prohibited.

  • Recordings/transcripts are retained for up to 2 years then securely deleted unless otherwise agreed.

  • Participants will be notified if recording takes place and may withdraw consent at any time.


5. Confidentiality

5.1 Each party will keep Confidential Information confidential for 2 years after termination.

5.2 Disclosure is permitted to employees/advisers who need to know and are bound by similar obligations.

6. Publicity & Testimonials

6.1 Actor Inside may use the Client’s name, logo, and non-confidential feedback or testimonials for marketing and promotional purposes. Actor Inside will not disclose any Confidential Information. If the Client prefers not to be referenced in this way, or wishes to approve use before publication, they may notify Actor Inside in writing.

6.2 For small group training sessions, Actor Inside may take photographs or short video clips for use in promotional materials (e.g. website, social media, case studies). Individual participants may opt out of being photographed by notifying Actor Inside or the Client in advance or on the day.

6.3 For larger workshops, events, or keynotes, Actor Inside may take photographs or video clips (including of the audience) for promotional purposes. The Client is responsible for notifying participants in advance and for informing Actor Inside of any objections. Where objections are raised, Actor Inside will either restrict use to general session imagery in which participants are not identifiable, or refrain from using imagery altogether, in line with the Client’s wishes.

6.4 For 1-1 coaching sessions, Actor Inside will not take or use any images, video, or testimonials without the participant’s explicit prior consent.


7. Liability

7.1 Nothing limits liability for: death or personal injury from negligence; fraud; or any liability that cannot legally be limited.

7.2 Total liability is capped at:

  • ÂŁ50,000 for IP, data protection, and confidentiality breaches; and

  • The total Charges paid under the relevant Schedule for all other liability.


8. Termination & Force Majeure

8.1 Either party may terminate:

  • Immediately for material breach

  • With 30 days’ written notice

  • If the other becomes insolvent

8.2 Actor Inside may also terminate:

  • For non-payment after 30 days’ notice

  • With 5 days’ notice (with refund for undelivered Services)

  • If Actor Inside is unable to deliver the Services on the scheduled date due to illness, accident, or other unforeseen circumstance. In such case Actor Inside will notify the Client as soon as practicable and offer either (i) a rescheduled date, or (ii) a refund of any Charges paid for the affected Services. Actor Inside’s liability in such circumstances is limited to that refund.

8.3 On termination:

  • Client must pay for Services delivered

  • Each party returns the other’s materials

  • Refunds handled as per Schedule

  • Key clauses (IP, Confidentiality, Data Protection, Liability) survive

8.4 Neither party is liable for delay caused by Force Majeure Events.

8.5 Cancellation of specific Services (rather than the whole Agreement) will be handled according to Clause 3 (Cancellation & Refunds), unless different terms are expressly set out in the relevant Schedule.


9. General

9.1 Neither party may assign rights without written consent.

9.2 Notices must be in writing to addresses set out in the Schedule.

9.3 This agreement is governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of the English courts.

10. Contact

If you have questions about these Terms or any Schedule, please first contact your primary Actor Inside contact named in your Schedule. If you are unsure who to reach, you can also email hello@actorinside.com or use our contact form.

 

Current version V1.2, last updated August 2025