OUR TERMS & CONDITIONS 📝
for Monthly Online Coaching Packages
(Current version V1.0, last updated May 2026)
These are our terms and conditions for those purchasing monthly online coaching packages. For our terms and conditions for our group courses, coaching courses and ad-hoc coaching packages available to our businesses clients, click here.
By purchasing our services, you will confirm that you have read, understood, and agree to these terms and conditions.
If you have any questions about this policy, please feel free to email us at hello@actorinside.com.
1. About Us
Actor Inside is the trading name of Hatchet Productions Ltd (company number 14383542), registered at 71-75 Shelton Street, London, WC2H 9JQ ("we", "us", "our").
2. Our Agreement
By subscribing to one of our monthly online coaching packages, you accept these terms in full. These terms may be updated periodically; though changes will not affect existing bookings. Where a Schedule has been provided, it forms part of your agreement with us. In the event of any conflict between these Terms and your Schedule, the Schedule takes precedence.
3. Payment, Pricing, & Validity of Our Monthly Coaching Packages
All retainer fees are shown and charged in GBP. Actor Inside is not currently VAT-registered.
The monthly retainer fee is as set out in your Schedule. Payment is due upfront at the start of each billing period. Sessions may be scheduled in advance but cannot take place until payment for the relevant month has been received. Payments after the first month are collected automatically on a monthly rolling basis via Stripe.
The sessions included in your retainer are as defined in your Schedule. Any additional sessions or services outside the scope of your retainer will be invoiced separately and are subject to the same terms.
Sessions included in your monthly retainer that are not used within that billing period will lapse and cannot be carried over.
4. Booking & Rescheduling Online Coaching Sessions
Online coaching sessions are usually available during business hours (Mon–Fri, 10am–6pm UK time), with additional evening and weekend slots possible at trainer discretion. We'll aim to accommodate your preferred time slots, subject to our own availability.
48 hours' notice is required to reschedule an online 1:1 session. Sessions cancelled with less than 48 hours' notice count as used and cannot be refunded or rolled over.
Occasionally Actor Inside may need to reschedule a session at short notice due to unforeseen circumstances. Where this happens we will notify you as soon as possible and will always aim to find an alternative time within the same billing period where possible.
Reschedule requests can be made by contacting your coach directly by email.
5. Cancellation & Refunds
Either party may cancel the retainer at any time by giving two weeks' written notice to the other. For clients, notice should be sent to your coach or to hello@actorinside.com.
As payment is collected upfront at the start of each billing period, no refund will be issued for the current period following cancellation. Your sessions and workspace access will remain available until the end of that final paid period, at which point access will close.
No further charges will be taken after the cancellation notice period has elapsed.
6. Session Requirements
SET-UP REQUIREMENTS
Stable internet connection, working webcam and microphone, with Google Meet, Zoom, or Teams capability
A quiet, private space
TECHNICAL ISSUES DURING ONLINE SESSIONS
We recommend testing your setup before sessions. If technical issues disrupt a training session, your coach will work with you to resolve them. Where disruption is persistent, your coach will suggest rescheduling to another time.
7. Publicity & Testimonials
Actor Inside may use testimonials, images, or short clips from our training sessions for promotional purposes (e.g. website, social media, case studies). Any and all identifiable material will only be shared with your explicit consent, which may be given verbally during a session or in writing. If at any time you change your mind, you can request in writing that we withdraw this material from our publicity channels, and we will do so as soon as possible.
8. Session Recordings
We record and transcribe our online sessions as a training resource in order to provide your training session summaries
Recording sessions yourself (video, audio, or transcription) is not permitted without prior written permission from your trainer
Where permitted and/or provided by us, session recordings remain the intellectual property of Actor Inside, though can be made available for personal use by request. In such cases, our ownership of the material still stands, and you may not share, copy, or distribute any such shared materials without written permission from Actor Inside
9. Your responsibilities
If you choose to train with us, we ask that you:
Attend sessions punctually and prepared
Complete any agreed pre-work or assignments
Provide accurate information for assessments
Maintain respectful conduct during our sessions
Respect intellectual property rights
Give required notice for any schedule changes
10. Our Commitments
In return, Actor Inside will:
Deliver all pre-agreed services professionally and with reasonable care
Maintain confidentiality of all discussions
Provide suitably qualified trainers for you
Give reasonable notice of any changes to your package
Store and process your data in accordance with UK data protection laws
Provide post-session support as specified in your package
11. Psychological Safety & Mental Health
Our training sessions are designed to be supportive, confidence-building, and professional. However, they are not a substitute for therapy, counselling, or medical treatment. By participating, you agree to take responsibility for your own psychological and physical wellbeing.
Please inform your trainer of any relevant health concerns ahead of booking training. If significant concerns arise while working together, we may need to pause or cancel your training. In such circumstances, rescheduling or refund will be at Actor Inside’s discretion.
12. Intellectual Property
All training materials, including session recordings and digital resources, remain our intellectual property
Any shared materials are for your personal use only
You may not share, copy, or distribute our materials without written permission from Actor Inside
Any serious breach of these terms may result in your access being revoked and any remaining training discontinued, without refund.
13. Data Protection
Actor Inside collects and processes personal data in order to deliver our services, provide course materials, maintain training records, and communicate with you about your training and related offers.
For full details of how we manage your data, please see our Privacy Policy or contact hello@actorinside.com with any questions.
14. Force Majeure
Sometimes events beyond our reasonable control – such as natural disasters, epidemics, government restrictions, or widespread technical failures – may affect our ability to deliver services. In these circumstances:
We'll notify you promptly of any disruption to your training
While we cannot be held liable for such disruptions or guarantee specific solutions, we may offer to extend your session validity period or provide alternative dates where feasible
15. Liability
While we aim to provide the best possible training experience, we need to be clear about our liability limits. We cannot accept liability for:
Technical issues outside our control
Indirect or consequential losses
Loss or underperformance of business opportunities or revenue
Changes to your psychological wellbeing
Any issues arising from not meeting the technical or room requirements outlined in Section 6
Except where prohibited by law, our liability to you is limited to direct losses only. Our total liability is capped at the amount you’ve paid for our services, except where the law prevents such limitation (for example, death or personal injury caused by our negligence, or fraud).
16. Contact
If you have any questions, don't hesitate to get in touch at hello@actorinside.com.
Current version V1.0, last updated May 2026